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Return Policy
EXTENDED CHRISTMAS RETURNS: We have extended our returns policy until 31st December for all items bought from 20th November 2020 - All we ask is that they are unused and remain as delivered in boxes or is held together with any retail accessories (such as snoozies being joined at the top - they can still be tried on with this so not an issue). Our Quality All products on Homes & Gifts are of the highest quality, are described accurately, are competitively priced and sale items are created in ine with legal requirements. Colours: Please note that colours can and will vary according to each individuals monitor settings. This is normal and applies to everything online. The item that you buy from us is uploaded as close as possible to the colour that it is. It is impossible to buy any item online on any store and this be exactly the same colour - again, this applies to everything online and is appropriate to your own monitor settings. Accepting Delivery: Parcels Damaged In Transit to You: If the item being delivered looks damaged in transit DO NOT accept delivery. Instead, refuse this delivery on the basis that it is damaged. The service will return it to us and we will be able to see immediately why you did not accept this. We will then arrange a replacement to be sent out to you. If you accept delivery then you are accepting that this is delivered to you in secure and acceptable packaging, undamaged, and a return for damage in transit cannot then be considered. Returns: We want you to be 100% happy with your purchase and therefore you can of course return the item within 14 days of receipt for any reason, no questions asked and no hard feelings. To Return an Item: FOLLOW THE INSTRUCTIONS HERE. Returns will not be accepted for any reason after this 14 day period. How to Return an Item: 1. Enclose the form we send you - or the reference number if you do not have a printer, inside your parcel. 2. We will send you a return address label to print off or re-write. 3. Return the item, packaged as it was sent or repackaged in equally good quality protective packaging. 4. Put your name and address as a return to sender address in small text somewhere discreet. 5. Maintain your receipts for this as proof. Book your return using a courier or via Royal Mail using a tracked service. If the parcel is larger than average the cheapest courier to use is Myhermes.co.uk - allow up to 7 days for the return to get to us - therefore you need to send your return within 7 days of receipt to ensure we receive this within 14 days of receipt by you. In all cases: We will check the item is received in the condition it was sent to you, and then pass your account for a refund. If the item is not returned as sent then a refund will not be granted. Remember, in order that we expect your return, you must email us (oulined below) upon receipt, informing us that you intend to return. This way we can ensure your item is logged as returned from you and passed to accounts for the clearance after inspection. Refunds: Are issued after receipt of the returned item is received and inspected as good as sent. We attempt to process a return and clear for a refund within 7 days of receipt by us. This can take longer in some circumstances. Once processed it can take up to 4 working days for the refund to hit your account. Refunds are made in all cases within 30 days. Refunds are not expedited beyond these checks being carried out. Where an item is checked as faulty and this is the reason for the return we will arrange to replace the item or refund as per your request. Refund Amounts: In all cases where a return is received in good condition within 14 days a full refund will be given. Returned postage will not be paid by us unless the item was reported as faulty. Where this is the case we would ask for you to email a picture of the fault. In this case we would agree to a refund of all costs including return postage in advance. Initial carrier costs from us to you may also be retained in cases where an item was returned to us as undelivered after attempts to redeliver or where you did not contact the carrier after a missed delivery. Return postage will be refunded in the case of faulty items. Return postage costs are not refunded where an item was returned because you did not like this upon receipt or changed your mind, however, the full cost paid by you will be returned - but this must be within the 7 days from receipt period. Return postage costs are never paid for items returned from any area outside of mainland UK. This includes, but is not limited to: Shetlands, N.Ireland, Isle of Man etc. After 14 days: A return cannot agreed after 14 days for any reason whatsoever. In all cases where a refund is agreed outside of our restrictions as listed above, for any reason, a 25% admin fee will be deducted from the refund. This is only agreed in certain circumstances and where goods returned remain in a resalable condition. This clause is not standard and is rarely applied. Our criteria for applying this is outlined by us and held here and cannot be requested. The reason this clause exists here is to outline the 25% reduction should this be applicable. When sending a return you should always use a tracked service. Please let us have this tracking number so we can check its progress back to us. Returned postage will not be paid by us unless the item was reported as faulty. Where this is the case we would ask for you to email pictures of the fault. In this case we would agree to a refund of all costs including return postage in advance. We would tell you which service to use and make payment for this on your refund. Return postage will be refunded in the case of faulty items. Return postage costs are not refunded where an item was returned because you did not like this upon receipt or changed your mind, however, the full cost paid by you will be returned - but this must be within the 7 days from receipt period. Return postage costs are never paid for items returned from any area outside of mainland UK. This includes, but is not limited to: Shetlands, N.Ireland, Isle of Man, Chanel Islands etc |