FREE DELIVERY

When you spend over £50

WHAT'S BIG THIS YEAR?

snoozies!       Funky Socks!

FAQ's

 Delivery Information:     See Delivery Information     NB: We deliver to the United Kingdom only. 

 Payment Options:     See: Payment Options

 Contact Us:     Contact Us    .  

 Gift Wrapping:     We do not currently operate a gift wrap service.

 Website Product Colours:    Colours on a website in regards to a product, can, and will, vary slightly according to each individuals monitor settings.  This is normal and applies to everything online.  We describe everything as clearly as possible. Our products exceed that of the customer expectancy. 

 Return or Cancel - No questions asked!
IT IS IMPORTANT TO ACT QUICKLY - IN THE FIRST INSTANCE and before doing anything else...
 
TO CANCEL AN ORDER  tell us quickly by Contacting us 
TO RETURN AN ORDER  complete this form 
HERE

You are entitled to cancel prior to despatch or return your order at any time from the moment you buy your goods and up to a total of 14 days inclusive of receiving the items.  

Cancelling An Order:

IN THE FIRST INSTANCE and before doing anything else... Contact us  ASAP stating that you wish to cancel the order.  DO NOT delay this action.  Once an order is despatched you will not be able to cancel as it will be on the way.  
 
Once despatched Either...
- - Refuse to accept the delivery at the door asking the deliverer to Return to Sender without accepting.  This is the best and least problematic option for you. Or,
- - If you accept delivery, you are then obligated to return this as a normal return.
You can recognise our delivery as it will have Homes & Gifts Ltd on the despatch label.

Returns:
 
We want you to be perfectly happy with your purchase and you are entitled to change your mind about wanting a product for any reason whatsoever. Returns are accepted no questions asked and no hard feelings. You can return part or all of your order. All we ask is that you return the item(s) as delivered, unopened, unused and as it was sent for us to receive the return within 14 days of delivery to you.

Returning an item is hassle-free...  

Simply follow these steps ASAP:

In the first instance...


1.  Complete the simple return form HERE
There is no need to give us very much info here - if you simply don't want to keep the item - just say, not wanted or similar.  As we say, return for any reason no questions asked.
 
Once you send this form to us, we can send you a form to print off or give you a reference number to place inside your parcel.  Please allow up to 24 hours for us to do this - and if it is the weekend allow up to 5pm on Monday for our response.
 
2. Once we have received your form we will then send you the necessary info via email.

3. Follow the instructions in the email

4. Once the item is received back with us we will inspect this and it must be exactly as it was sent to you.  If not, then a refund on this item will be refused.  Acceptable means that we receive it back in exactly the condition in which it was despatched to you.  If the condition is not as it should be then this is not acceptable to us as a return.

5. Once the return is accepted we will email you confirming that we have received your return.

6. We then forward a request to accounts for a refund to you.

Your refund is issued back to the payment option as used when you paid online.  Refunds can take up to 14 days to show in your account depending on your bank and return method used.

To read our return policy in full, please Click HERE  
Fraud Actions

We are active against online fraud. Any attempt to fraud Homes & Gifts Ltd is reported to the Police as a crime of theft and is investigated in full. Letters with full details are sent to addresses used and all evidence collected to create a criminal case of fraud.  We are active to protect to innocent, small businesses and to reduce online crime.
 
Our Online Social Media Presence

- is new... and we would be really keen for you to like us on these pages - where you will be privy to special offers and discounts only given here and not divulged via other marketing areas. 

Homes & Gifts Ltd on Social Media

homesandgiftsltd.co.uk Facebook Page:   FACEBOOK
Receive Special Offers Facebookers - definitely worth 'Liking' the page.

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