FAQ's - At-a-glance information...

DELIVERY INFORMATION See: Delivery Information We deliver to the United Kingdom only. 
PAYMENT OPTIONS See: Payment Options
CONTACT US See: Contact Us
GIFT WRAPPING We do not currently operate a gift wrap service.

TO CANCEL AN ORDER Contact Us asap You can cancel an order right up to when we send you the email telling you the order is being Processed.  Contact us asap so we can instruct you further.  Within minutes of the order being processed it is likely to be too late as despatch is swift from this point on.

TO RETURN AN ORDER No questions asked! 
In the fist instance -- >
Immediately complete this form HERE
We will then send you the necessary paperwork etc

WEBSITE PRODUCT COLOURS Colours on a website in regards to a product, can, and will, vary slightly according to each individuals monitor settings.  This is normal and applies to everything online.  We describe everything as clearly as possible. Our products exceed that of the customer expectancy.

Further info:

Return or Cancel - No questions asked!
IT IS IMPORTANT TO ACT QUICKLY - IN THE FIRST INSTANCE and before doing anything else...
TO CANCEL AN ORDER  tell us quickly by Contacting us 
TO RETURN AN ORDER  complete this form 

Cancelling An Order:

IN THE FIRST INSTANCE and before doing anything else... Contact us  ASAP stating that you wish to cancel the order.  DO NOT delay this action.  Once an order is processed / despatched you will not be able to cancel as it will be on the way.  
Once despatched 
- If your order is despatched, you are then obligated to return this as a normal return.

We want you to be perfectly happy with your purchase and you are entitled to change your mind about wanting a product for any reason whatsoever. Returns are accepted no questions asked and no hard feelings. You can return part or all of your order. All we ask is that you return the item(s) as delivered, unopened, unused and as it was sent for us to receive the return within 14 days of delivery to you.

Returning an item is hassle-free...  

Simply follow these steps ASAP:

In the first instance...

1.  Complete the simple return form HERE
There is no need to give us very much info here - if you simply don't want to keep the item - just say, not wanted or similar.  As we say, return for any reason no questions asked.
Once you send this form to us, we can send you a form to print off or give you a reference number to place inside your parcel.  Please allow up to 24 hours for us to do this - and if it is the weekend allow until Monday for our response.
2. Once we have received your form we will then send you the necessary info via email.
3. Follow the instructions in the email
4. Once the item is received back with us we will inspect this and it must be exactly as it was sent to you.  If not, then a refund on this item may be refused.  Acceptable means that we receive it back in exactly the condition in which it was despatched to you.  If the condition is not as it should be then this is not acceptable to us as a return.
5. Once the return is accepted we will email you confirming that we have received your return.
6. We then forward a request to accounts for a refund to you.

Your refund is issued back to the payment option as used when you paid online.  Refunds can take up to 14 days to show in your account depending on your bank and return method used. To read our return policy in full, please Click HERE  
Fraud Actions

We are active against online fraud. Any attempt to fraud Homes & Gifts Ltd is reported to the Police as a crime of theft and is investigated in full. Letters with full details are sent to addresses used and all evidence collected to create a criminal case of fraud.  We are active to protect to innocent, small businesses and to reduce online crime.
Our Online Social Media Presence

- We welcome you to our links. You will be privy to special offers and discounts only given here.

Homes & Gifts Ltd on Social Media

homesandgiftsltd.co.uk Facebook Page:   FACEBOOK
Receive Special Offers Facebookers - definitely worth 'Liking' the page.

Sign up to Our Newsletter on the Home Page
All newsletter subscribers receive offers that nobody else gets!