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UK Delivery Information
CHRISTMAS & NEW YEAR PERIOD DATES TO NOTE:
We continue to despatch orders on all except our days off.
Our Christmas and New Year days off are: Dec 24th - 26th, Dec 31st and Jan 1st-2nd
The delivery options available are:
| Delivery: | Standard | £3.99
|
Variety of services used including Royal Mail 48 & Courier Free on orders over £50.00 |
2-3 days ** | |
|
Express |
£5.50 |
Royal mail 24 or Courier |
1-2 days ** |
||
|
Free |
Free |
Free Standard delivery on orders where goods total is over £50 |
2-3 days** |
We aim to process and despatch your order as quickly as possible
** It's a good idea to allow up to an additional day at this strange time
Any amendments to this are outlined at the bottom of this page
Other delivery Information:
Standard Delivery: £3.99 or free over £49.99. We aim to despatch all standard delivery orders within one working day. Depending on the service used this may be delivered over a weekend but until your order is process we will not be able to confirm this. Nor are we able to deliver on a requested day.
Express Delivery: £5.99 Premium delivery orders are sent using next day services and take priority of despatch over all orders at the time of making your order. We aim to process all Premium Delivery orders within hours but always within 12 hours. This is not a guaranteed next day depending on the time you order, service. We are unable to provide deadlines for this because stock may be held in more than one warehouse. We cannot guarantee a delivery day but will use the fastest service available and your order will be treated as priority. We often achieve next working day if orders received by around mid day.
Free Delivery is available to anyone spending and maintaining an order of £50 or more.
It is important to note that if a return means the total order was below this threshold, the value of standard delivery at the time of the order is reduced from any refund. An example of this is: Order = £52.00, an item costing £12 is returned making the total value of that order £40, so the standard delivery charge applies. Total order is the price of goods in trolley including any offers before delivery cost.
| Processing & Despatch Emails: We will keep you up to date via email each step of the processing and despatch. Delivery Guarantees: We cannot guarantee the exact delivery date because we use third party delivery services. Delivery is UK only. Accepting Delivery - Important: If the item is delivered to you damaged in transit DO NOT accept delivery. Instead, refuse this delivery at the door stating the reason. They will return it to us. Let us know you have done this. Exceptions to the above: May include e.g. Bank Holidays etc that will have different time scales and we update this at the bottom of this page whenever those time scales change. We continue to do all we can to ensure that your parcel is despatched and arrives as quickly as possible, within the bounds of these restrictions of course. |
| Northern Ireland, Highlands & Islands, Channel Islands Some areas of the UK take 2 days longer to deliver. If you live in one of these areas you will know this. |
| Stock: In the rare event that an item is out of stock, we shall contact you asap to determine whether you wish to receive a suggested alternative, wait for our new specified delivery date or to confirm that we have refunded your order if no suitable alternative is able to be suggested. |
| Missed Delivery: If you miss your delivery, the driver will do one of the following (depending on how the driver decide to treat missed deliveries). They may:
After 2 attempts the parcel may be returned to us. In this case we will refund your order, but not postage costs. In addition, we charge an admin fee of £4.99 towards our actual costs of sending you an undelivered/returned parcel. This value amounts to less than the amount it would have cost us to process, pack and send to you. The third party delivery services used may be Royal Mail, Courier Delivery, Amazon Logistics, Parcel Carriers etc. In any case Tracking numbers and links will be made available. |
Christmas + Covid! This seriously is a time when when everyone pulls together...
Due to us reducing staff hours and working patterns to ensure distancing rules are wholly maintained throughout the service we suggest you consider that everything may take a day longer. We aim for this not to be the case, of course. Thank you. Stay safe.