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UK Delivery Information

The delivery options available are:

Name Price Service Typically delivered**
Free Free Free Standard delivery on orders where goods total is over £50 3-4 days
Standard £3.99
Variety of services used including
Royal Mail 48, Hermes or Other Courier
Free on orders over £50.00		 2-4 days 
Priority / Express £5.99 Royal mail 1st Class 1-2 days 

We aim to process and despatch your order as quickly as possible  
** Typical delivery in working days 
Any amendments to this are outlined at the bottom of this page

Other delivery Information:

Standard Delivery:  £3.99 or free over £49.99.   We aim to despatch all standard delivery orders within one working day.  Depending on the service used this may be delivered over a weekend but until your order is process we will not be able to confirm this.  Nor are we able to deliver on a requested day.  

Priority / Express Delivery:  is £5.99 and the order goes straight to the front of the queue.  We use a Next day delivery service such as first class or courier depending on items bought.  We aim to process all priority orders within an hour or so, but even at our worst times this will still take priority.  This is not a guaranteed next day delivery as it depends on the time you order and our current service status. There is no deadline for this because stock may be held in more than one warehouse.  We will use the fastest service available and your order will be treated as priority.  We often achieve next working day if orders received by around mid day, pleasem note we close early on Friday so deadline on this day is always mid-day.

Free Standard Delivery is available to anyone spending and maintaining an order of £50 or more and customers should allow up to 3-4 days.

It is important to note that if a return means the total order was below this threshold, the value of standard delivery at the time of the order is reduced from any refund. An example of this is: Order = £52.00, an item costing £12 is returned making the total value of that order £40, so the standard delivery charge applies.  Total order is the price of goods in trolley including any offers before delivery cost. 

Processing & Despatch Emails:
We will keep you up to date via email each step of the processing and despatch.  

Delivery Guarantees:
We cannot guarantee the exact delivery date because we use third party delivery services.

Delivery is UK only. 

Accepting Delivery - Important:  
If the item is delivered to you damaged in transit DO NOT accept delivery.  Instead, refuse this delivery at the door stating the reason.  They will return it to us.  Let us know you have done this.

Exceptions to the above:
May include e.g. Bank Holidays etc that will have different time scales and we update this at the bottom of this page whenever those time scales change.  We continue to do all we can to ensure that your parcel is despatched and arrives as quickly as possible, within the bounds of these restrictions of course.
Northern Ireland, Highlands & Islands, Channel Islands 
Some areas of the UK take 2 days longer to deliver. If you live in one of these areas you will know this. 
Stock: In the rare event that an item is out of stock, we shall contact you asap to determine whether you wish to receive a suggested alternative, wait for our new specified delivery date or to confirm that we have refunded your order if no suitable alternative is able to be suggested.
Missed Delivery:  
If you miss your delivery, the driver will do one of the following (depending on how the driver decide to treat missed deliveries). They may:
  • Ask a neighbour to take this for you.  
  • Leave you a card for you to contact them 
  • Leave parcel in a safe place such as a porch
  • Feel free to email us with additional instructions - such as neighbour no. 13 ... we can add this only if you send it immediately after placing your order.  Some services do not take additional instructions.
Follow instructions on the card for redelivery or contact the carrier with your tracking info (sent via email).  We cannot do this for you.  We are not the best people to decide your best redelivery day and time, so please speak with the people on the card number as this will make this job much easier for you. 

After 2 attempts the parcel may be returned to us.  In this case we will refund your order, but not postage costs.  In addition, we charge an admin fee of £4.99 towards our actual costs of sending you an undelivered/returned parcel.  This value amounts to less than the amount it would have cost us to process, pack and send to you.  

The third party delivery services used may be Royal Mail, Courier Delivery, Amazon Logistics, Parcel Carriers etc.  In any case Tracking numbers and links will be made available.